Privacy Policy

1. Overview

This Privacy Policy describes how CERCUS LLC dba Painless Booking (“we,” “us,” “our”) collects, uses, and protects personal information when you use our websites, applications, booking tools, and software services, including:

• PainlessBooking.com
• Any services, apps, or booking tools under Certified Tattoo Studios, Painless Booking, or The Tattoo Agency brands

2. Information We Collect

We may collect information when you book, subscribe, submit forms, or use our tools:

• Name
• Email address
• Phone number (for SMS notifications, if provided)
• Booking details and preferences (for example, tattoo size, placement, design selection)
• Subscription activity and account settings
• Support messages and communication preferences

We do not store full payment card details. Payments are handled by third-party payment processors (for example, Stripe, Square, PayPal), and their policies apply.

3. How We Use Information

• Confirm and manage bookings and subscriptions
• Send reminders and account notifications by email or SMS
• Provide onboarding, setup guidance, and support
• Improve performance, usability, and user experience
• Send updates about services or offers (marketing), when allowed

4. SMS and Email Communications

By providing your email or phone number, you consent to receive service messages (setup, reminders, account notices). You may also receive marketing messages if you opt in or if permitted by law.

• Email: click “unsubscribe” in the email footer
• SMS: reply STOP to opt out
• SMS: reply START to opt back in

5. Cookies and Analytics

We may use cookies and analytics tools to understand site usage, measure conversions, and improve performance. You can control cookies in your browser settings.

6. How We Protect Your Data

We use reasonable administrative, technical, and organizational safeguards to protect information. No system is 100% secure, but we take protection seriously.

We do not sell personal information to third parties for their own marketing.

7. Data Controller and Data Processor

In some cases, Painless Booking acts as a data controller (for example, when you interact with our websites). In other cases, we act as a data processor for tattoo studios or artists who control their client data inside their account. In those cases, we process data to provide the service and according to the account owner’s instructions, subject to applicable law.

8. Data Retention

We retain information only as long as needed for subscriptions, bookings, support, and legal obligations. To request deletion, contact support@painlessbooking.com.

9. Children’s Privacy

Our services are not intended for anyone under 18. We do not knowingly collect data from minors.

10. Your Rights

You may request access, correction, or deletion of your data by contacting support.

11. Changes to This Policy

We may update this Privacy Policy. If changes are material, we may notify users by email or on the website.